Warranty Policy
Warranty Coverage
We offer a warranty on all our products against defects in materials and workmanship. This warranty is valid for 5 years from the date of purchase.
What is Covered
This warranty covers:
- Manufacturing defects
- Parts that fail under normal use
What is Not Covered
This warranty does not cover:
- Damage caused by misuse, abuse, or accidents
- Normal wear and tear
- Products that have been modified or repaired by unauthorized persons
How to Make a Warranty Claim
To initiate a warranty claim, please follow these steps:
- Contact our customer service team at sales@hakkagrow.com.
- Provide your order number and a description of the issue.
- If applicable, include photos of the defect.
Return Process
If your claim is approved, we will provide instructions for returning the product. You may be responsible for shipping costs associated with returns, unless otherwise specified.
Limitation of Liability
Our liability under this warranty is limited to the repair or replacement of the defective product. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Changes to the Warranty Policy
We reserve the right to modify this warranty policy at any time. Any changes will be effective immediately upon posting on our website.