Return Steps

Contact Us: Reach out to our customer service team at sales@hakkagrow.com to request a return authorization.

Provide Details: Include your order number and the reason for your return.

Shipping Instructions: We will provide you with the return shipping address and any additional instructions.

Return Shipping

You are responsible for return shipping costs unless our product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Contact Us

If you have any questions about our Return Policy, please contact us at sales@hakkagrow.com or (323) 696-8207.