Help Center

Welcome to our Help Center! Here you'll find answers to common questions and information about our products and services. If you need further assistance, feel free to contact us.

Table of Contents

1. Ordering
2. Shipping
3. Returns and Exchanges
4. Account Management
5. Payment Methods
6. Contact Us

Ordering

How do I place an order?
To place an order, browse our products, select your desired item, and click "Add to Cart." Follow the checkout prompts to complete your purchase.

Can I change my order after it's been placed?
If you need to change your order, please contact us as soon as possible. We can only make changes if the order has not yet been processed.

Shipping

What shipping options do you offer?
We provide various shipping options, including standard and expedited shipping. Delivery times and rates will be calculated at checkout.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your order's delivery status.

Returns and Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition. For detailed information, please visit our Return Policy page.

How do I initiate a return?
To start a return, contact our customer service team at sale@hakkagrow.com with your order number and reason for the return.

Payment Methods

What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

Is my payment information secure?
Yes, we use industry-standard encryption and security protocols to protect your payment information.

Contact Us

If you have any further questions or need assistance, please reach out to our customer support team:

• Email: sales@hakkagrow.com
• Phone: (323)696-8207